SALTY VAULT TERMS & CONDITIONS

 

Returns

At the Salty Vault we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days, please see our terms & conditions.

Returns Terms & Conditions

Unwanted items must be returned within 14 days of receipt to qualify for a refund.  Proof of purchase must be provided for a full refund. If no receipt is provided you will be issued with a credit note to the value of any items returned valid for up to 28 days. Please take care to fully inspect your items to ensure you are happy with them before leaving the premises as failure to do so may result in us being unable to refund you.

Warranties

All Salty Vault products are supplied with a 12 month warranty for any defect that may occur with the product at this time.  Proof of purchase will be necessary, any defective product can be returned to us for inspection and repair where possible.  Any credit or refund against the defective product will be given at our discretion and dependent on the nature of the defect.  All product warranties are subject to correct use of the product and will be invalidated by misuse, for example incorrect installation or unsuitable environmental conditions.

Faulty Items

If you believe your item is faulty please contact our friendly team on 01841 521230 / 07974 580059 or by email to info@thesaltyvault.co.uk. In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund, compensation or reimbursement. Please return to the shop for inspection. We can only replace faulty items with the same item.

Website / Phone Purchase Returns

If you would like to return an order you have made through our website or over the phone, simply complete the returns form that was included with your order and enclose it with the items and post back to:

Returns Dept. The Salty Vault, St. Merryn, Padstow, Cornwall, PL28 8NP.

You are welcome to return products in person to our shop should you wish.