At the Salty Vault we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days, please see our terms & conditions below.

If you would like to return an order you have made through our website or over the phone, simply complete the returns form that was included with your order and enclose it with the items and post it back to us.

Returns costs are your responsibility – we do not offer free returns at the moment.

Returns Terms & Conditions

Unwanted items must be returned within 14 days of receipt to qualify for a refund or exchange.

Faulty Items

If you believe your item is faulty please contact our friendly team on 01841 521230 / 07974 580059 or by email to In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund, compensation or reimbursement. Please return to us for inspection.